Frequently asked questions

We would like to organise a meeting with you, when are you available?

Our wedding team would love to catch up with you! Our team are in the office from Tuesdays to Saturdays and on office days, we work from 9am until 5pm. On Wedding days, we start a bit later at 10am and will take meetings until about 1pm. After that time, we love to give all of our attention to the bridal couple of the day.

What time can we get into our Reception Room to start setting up?

It depends on the resort's function diary in the week leading up to your Wedding. If there is a function in your venue the night before your own, the room will base set (tables, chairs, linen, cutlery, glasses, gift table etc.) once it has been vacated. If this is the case, you and your suppliers should be able to access your venue from 6am on the day of your Wedding. If your venue has been base set prior to the day of your Wedding, because there were no functions the night before, you should be able to access it once base set has been completed. We can check availability in the weeks leading up to your Wedding but please keep in mind that functions may be booked in with little notice. Please confirm bump in and out times with us.

What is a minimum spend?

For each Reception venue, we have what’s called a minimum spend for Weddings. Each room has a different minimum spend (please see Indoor Function Rooms page in your Wedding Kit) and is made up of your package prices and any additional food and beverage upgrades that you choose for your Wedding. Unfortunately, Wedding extras such as accommodation, golf, styling etc. is not included in the minimum spend and neither is the cost of the Ceremony.

We need some help with suppliers. Is there anyone you recommend?

Of course, we work with some of Perth's best suppliers here at the Vines. We have compiled a list of our favourite vendors to work with, from make up artists to videographers. Please click here to view our favourite suppliers

We want to go out on the gorgeous Resort grounds after our Ceremony, can we do that?

You absolutely can! Regardless of the time of year, our grounds provide the perfect backdrop for your Wedding photos. You can hire our six-seater ‘limo buggy’, which comes with an additional two seater buggy, for $250. Additional two-seaters can be hired at $25 each. Keep in mind that you’ll need to save a seat for one our team members to drive the limo buggy as a guide and also for your photographer/s.

Should our guests contact you to book accommodation for our wedding?

We have a fabulous team in our Reservations department, and they will be able to book your guests in immediately. Ask your guests to contact Reservations directly on 08 9297 0000, or on reservations@novotelvines.com.au. Your guests will receive a 10% discount on accommodation and can pay on arrival. Standard T&C's for reservations, like cancellation policies, still apply.

We’ve made decisions about our food/beverage/timeline/chairs/celebrant etc. When should we update you?

That’s great news! About eight weeks out from your Wedding date, we’ll get into contact with you to set up a six week event order meeting. This meeting will be comprehensive and we will go through every detail of your upcoming nuptials at the Resort. We’ll go through everything from your food and beverage choices to your bonbonniere and bridesmaid colours. Please come to this meeting with your menus picked out and a copy of your supplier contact information. Please keep in mind that these meetings need to take place within business hours between Tuesday and Friday.

Do you cater for dietary requirements?

We sure do. The buffets are fully labeled, so dietaries are usually ok to eat from the selection you've chosen. When it comes to set menus, we will provide a completely separate meal that suits all different types of dietaries. Please make sure you come to your event order meeting with a list of these, so we can cater for them. Last minute dietary requirements may not be able to catered for.

We love the look of a certain package but we don’t meet the minimum guest requirement. What now?

All of our Wedding packages are fantastic and are designed around minimum guest numbers, so if you haven’t got the guest numbers for the package you’re considering, perhaps there is another package better suited to what you’re looking for. Alternatively, we can charge a short fall fee for each guest under the minimum guest requirement. We may also have to look at removing one or two things from the package that you may not need or that do not meet the number of guests you have.

There will be Suppliers working in our Reception, like our photographer and DJ. Is there a cost to organising a meal for them?

Let’s take care of the people working hard to create a memorable Reception for you. We will make sure they have a main meal during the evening. If you’re having a buffet, they will serve a plate from there and if you’re having a set menu, our Chefs will provide an additional main meal for each of your suppliers. We charge $40.00 per supplier working in the room.

And what about children and teenagers, how much do you charge for them?

Children under the age of 12 are charged at $30.00 each, and we will provide them a children's meal and soft drink/juices for the Reception. The choices for the children meals will be provided at your event order meeting. Babies who aren't eating are free of charge. Teenagers are counted as guests between the age of 13- 17, and their charge is $20.00 less than your package price ($30.00 less on Grand Vin). For example, if you package is $135.00pp, then your teenage guests will be charged at $115.00pp.

We’re having our Reception in the Barrett Lennard Room. How many does your stage fit for the Bridal Party?

We own five stage pieces, which will fit a Bridal party of 10. If you’ve got any more than that, we can hire in additional stage pieces for you at $100.00 each. For example, if you have 12 people in your bridal party, we’ll organise two extra pieces to be used with our five. This charge will be added to your master account.

When does our account need to be settled by?

After your six week event order meeting, we will provide you with a draft invoice with the costs associated with your wedding. This is not a final invoice, because you may decide to add something or your guest numbers may change etc. in the last few weeks. We do require that 50 percent of this initial invoice be paid at your event order meeting or shortly after. Final payment of Wedding accounts is required 72 hours before the date of your Wedding and you can do so in person at the Resort or through a bank transfer. Please ask our team for details.

What are the dimensions of your tables?

The Banquet Rounds (the round tables) have a diameter of 1.8m. The standard trestle tables are 1.8m long and 0.8m wide. If you put a top on a standard trestle, to make it an extended table top, the table will be 2.1m long and 1.2m wide.

What standard set-up is included in the package?

Regardless of the package you've selected, our fabulous banquets team will base set your Reception venue with the following; linen, cutlery, glasses (water, sparkling and wine), napkins, and chairs. Tiffany chairs are included in some of the packages. We can provide white or brown Tiffany chairs. If they are not included in your package, you are more than welcome to hire them from us at $6.50 each. You can also bring your own chairs in, and others things too, like cutlery and napkins etc. Please let us know at your event order meeting, if you're going to bring in external suppliers for your set-up.

Can you also provide our place cards and bonbonniere?

Unfortunately not, you’ll have to provide these items yourself. We can’t wait to see what you’ve got planned.

Our cake is being delivered to the Resort, and needs to be refrigerated. Can you keep it cold for us?

We are a bit hesitant when it comes to storing the beautiful creation that is your wedding cake. We do have fridges that we can put your cake in, but it is at your own risk, only because the fridges are used by staff members and suppliers. We won't be able to keep an eye on it before the Reception, but we will take every precaution if you go ahead with the storage.

Our question is not listed here..

No problem, give us a call on 08 9297 3000, or email us at weddings@vines.com.au. We'd love to hear from you, and will help wherever we can.